Terms of Service

2. Acceptable Use

PloudStore may not be used to:

• Sell illegal, pirated, or third-party rights-infringing products
• Fraud, phishing, spam, or any deceptive activity
• Distribute malware or malicious code
• Circumvent platform security mechanisms
• Content that discriminates based on race, gender, religion, or sexual orientation
• Any activity that violates applicable law

We reserve the right to remove any content or account that violates these rules without prior notice.

3. Payments & Billing

3.1 Platform Fees

PloudStore may apply platform fees depending on the plan and pricing applicable to your account. Any applicable platform fee will be clearly disclosed before you activate or upgrade a plan. Payment processor fees, including fees charged by providers such as Stripe or PayPal, are separate and are determined by those providers.

3.2 Plans and Subscriptions

Pro and Business plans are billed monthly or annually, with automatic renewal until cancellation. Upon cancellation, you retain access to paid features until the end of the current billing period.

3.3 Refunds

We offer a full refund within the first 14 days of subscribing to a paid plan, subject to applicable law and the specific terms presented at the time of purchase. To request a refund, send an email to [email protected].

3.4 Price Changes

Any price change will be communicated by email with at least 30 days' notice where required. Your current subscription maintains its price until the end of the ongoing billing period.

3.5 Your Customers' Payments

Payments from purchases in your store are processed through the payment providers connected to your store. PloudStore does not act as the seller of the products you offer to your customers. You are responsible for the commercial relationship with your customers, including product descriptions, fulfilment, refunds and applicable taxes.

4. Your Content

4.1 Ownership

All content you upload to PloudStore, including products, images, texts and settings, remains yours. By uploading content, you grant PloudStore the limited licence necessary to host, process, display and distribute that content as required to provide the service. This licence ends when the content is deleted or your account is closed, except where retention is required by law or necessary for legitimate business purposes.

4.2 Third-Party Content

It is your responsibility to ensure that the content you upload, including game graphics, logos and other assets, respects the intellectual property rights of their respective owners. We are not liable for content uploaded by users.

5. Privacy

5.1 Data We Collect

To provide the service, we may collect account data such as name and email address, OAuth authentication data from supported providers, store information such as products, prices and settings, analytics information, and technical data such as error logs and sessions. We do not store full payment card details. Payment information is handled by the relevant payment providers.

5.2 How We Use Your Data

The data we collect is used to provide and improve the service, process and support payments, send account-related communications, maintain security and comply with legal obligations. We do not sell your personal data to third parties.

5.3 Third Parties

We may work with service providers necessary to operate PloudStore, including payment providers, authentication providers, hosting providers, analytics providers and error monitoring services. These providers process information according to their respective terms and privacy policies.

5.4 Retention and Deletion

Your data is retained while your account is active and for as long as reasonably necessary after account closure to meet legal, accounting, security or dispute-resolution requirements. You may request deletion of your personal data at any time, subject to applicable legal obligations.

5.5 Cookies

We use essential cookies for platform operation, including session and authentication cookies. Where applicable, we may also use analytics cookies to understand how the service is used and improve the experience. You can manage optional cookies through the available cookie controls.

6. Limitation of Liability

• PloudStore strives to maintain high availability but does not guarantee uninterrupted or error-free service. We are not liable for losses caused by temporary service outages except where liability cannot legally be excluded.
• We are not liable for data losses caused by user behaviour, incorrect configuration or attacks and failures originating from third-party services.
• To the maximum extent permitted by applicable law, our total liability to you shall not exceed the amount paid by you to PloudStore during the 12 months preceding the event giving rise to the claim.
• We are not responsible for the commercial relationship between you and your customers, including disputes, chargebacks, refunds, taxes or product delivery issues.

7. Contact

For any questions about these Terms or about PloudStore:

We aim to respond to all inquiries within a maximum of 48 business hours.